Knowledge is only potential power. It becomes power only when, and if,
it is organized into definite plans of action and directed to a definite end. –
Napoleon Hill
Since I've been working as a Knowledge Manager, I have a
new found appreciation for the power of knowledge. So what better way to share
with the community than by working with Blacks Gone Geek (BGG) volunteers to
apply ITIL Knowledge Management principles?
Knowledge Management
ITIL Knowledge Management aims to gather, analyze, store
and share knowledge and information within an organization. The primary purpose
of Knowledge Management is to improve efficiency by reducing the need to
rediscover knowledge.
Knowledge
Manager - Process Owner
The Knowledge
Manager ensures that the IT organization is able to gather, analyze, store and
share knowledge and information. His primary goal is to improve efficiency by
reducing the need to rediscover knowledge.
Volunteer Call
I’m looking for knowledge managers, project managers and
business analysts to migrate the BGG knowledge repository (aka SKMS, see
definition below) to the Microsoft Office 365 Enterprise Edition platform. By
working on this project you will not only learn new skills in knowledge
management, you’ll also gain valuable work experience that you can add to your
resume.
Time Commitment:
5 hours a week
Project Duration:
October – December, 2012
Meeting Time:
Wednesdays, 7pm central/8pm eastern
If you’re interested in gaining expertise in knowledge
management, let me know. It’s a good field to pursue as I’m already getting
calls from headhunters looking for experienced knowledge managers.
Warm regards,
Milt Haynes, Founder and Chief Architect
Blacks Gone Geek
Service Knowledge
Management System (SKMS) The Service Knowledge Management System (SKMS) is
the central repository of the data, information and knowledge that the IT
organization needs to manage the lifecycle of its services. Its purpose is to
store, analyze and present the service provider's data, information and
knowledge. The SKMS is not necessarily a single system – in most cases it will
be a federated system based on a variety of data sources.
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